Verified Support
Sep 10, 2022
Y-Axis Overseas Careers Customer Care's response Dear S JacobV
Please write to [protected]@y-axis.com.
Our customer relationship department will address your concern.
Regards,
Y-Axis Customer Service.
Sep 13, 2022
Updated by SJacobV Dear Sir,
I have already written to [protected]@y-axis.com, i have written to many other people, some senior people. There has been NO RESPONSE at all. No one seem to CARE after collecting the money. It seems to me like all are washing their hands.
PLEASE NOTE : IT HAS BEEN 4 YEARS SINCE I SIGNED UP FOR AUSTRLIA PR VISA. I DONT HAVE A VISA, NEITHER HAS Y-AXIS RETURNED MY MONEY. NOR HAS ANYONE CALLED ME TO FIND OUT WHAT HAPPENED. I HAVE WRITTEN MANY EMAILS, SPOKEN TO BANGALORE OFFICE AND HYDERABAD OFFICE. NO ONE HAS SHOWN INTEREST TO SORT THIS OUT.
Sep 13, 2022
Updated by SJacobV Dear Sir,
I have already written to [protected]@y-axis.com, i have written to many other people, some senior people. There has been NO RESPONSE at all. No one seem to CARE after collecting the money. It seems to me like all are washing their hands.
PLEASE NOTE : IT HAS BEEN 4 YEARS SINCE I SIGNED UP FOR AUSTRLIA PR VISA. I DONT HAVE A VISA, NEITHER HAS Y-AXIS RETURNED MY MONEY. NOR HAS ANYONE CALLED ME TO FIND OUT WHAT HAPPENED. I HAVE WRITTEN MANY EMAILS, SPOKEN TO BANGALORE OFFICE AND HYDERABAD OFFICE. NO ONE HAS SHOWN INTEREST TO SORT THIS OUT.
PLEASE CHECK THE ATTACHED IMAGE - IT SAYS IF YOU ARE UNHAPPY WITH OUR SERVICE WRITE TO US --> [protected]@Y-AXIS.COM.
I WROTE TO THEM OVER 5 TIMES. BUT NO RESPONSE!!!
Sep 16, 2022
Updated by SJacobV Please respond. No one from Support team has responded with a positive support to our concern for the last 3 years.
Sep 17, 2022
Updated by SJacobV Y-AXIS is not serious about its services. They asked us to signup and collected money in advance and then assigned us an agent who was active for the first 2 to 3 months. After that they were just sending emails to say we have asked for this document and we have done this and this to protect themselves from any complaints. There is no concrete support from anyone in ensuring the visa application goes through and if not to REFUND the money.
Verified Support
Sep 20, 2022
Y-Axis Overseas Careers Customer Care's response Hi Jacob,
We have noted your concerns and would like to speak to you. Unfortunately, we have multiple client registrations with a similar name. We request you to drop us an email with your registered contact details to our email id [protected]@y-axis.com to help us to reach you.
Regards,
Client Relationship Officer,
Y-Axis Overseas Careers
Sep 28, 2022
Updated by SJacobV Dear Sir, I have written to the primary agent Pr----l (Bangalore Office), who was my account manager. He too has n't got back to me with any answer. I have raised this complaint for the last 3 to 4 years, with no concrete support. Also the email address specified above cannot be read. It is in protected format.
Oct 01, 2022
Updated by SJacobV I have written many emails to [protected]@y-axis.com regarding my issue. But there is not support. No solution!
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