Yes Bank — Loan application

Address:

110017

I applied for a personal loan in yes bank on 8th april 2017 and submitted all the required documents mentioned by bank representative on the same day itself.. Till the day i havent yet recieved any confirmation, feedback, approval or any kind of communication through them. Whenever i call them to ask my status update i get to hear only one thing:"mam things are underprocess. Give us some time. We'll update you shortly". But their shortly have never came yet.. Being fedup i asked them to return my documents since its being lot of delayed but the bank representative clearly refused to return my documents back saying that as per their bank's policy, they are not authorized to return back the documents. Now my question to them is what are they going to do with my documetns if they are not processing my file further... Are they going to misuse it?
List of documetns i have submitted:
Adhar card copy
Pan card copy
Voter id card copy
2 photographs
6 months salary slips
6 months bank statement
Bajaj finance soa statement
4 balank cheques
Bank representative i am in communication with
Deepak saxena - [protected]
Ankit srivastava - [protected]

I kindly request you guys to please provide my documents back asap.