Ylg India — Recent YLG salon visit

Address:

CBI road

I recently visited YLG Salon located at CBI road, Bangalore for a hair cut on 23-jul-2021 and I did not have an appointment though, they were waiting for a booked appointment customer to arrive at 6:30pm but the salon lady executives tried calling the customer and looked like she was expected late so they checked with person who was doing a hair cut, asked me to wait for few minutes so I waited, all of a sudden a guy probably a receptionist came from outside and denied hair cut stating that customer is going to come and they cannot do it, it was already 6:30 and that customer didn't arrive, still they let me off without even trying to check if there was any other slot I wish to take or so, this guy at reception was very rude, I called a little later to test if they have appointment now, and he denied while the other customer was yet to come. This whole situation looked very strange as if they were not interested, so I went to Lakme and got my hair cut done. I am anyways not going to visit YLG again, but wanted to alert the customer care about the anomoly and pathetic experience I had, please take measures to ensure this does not happen again to any other customer.