You Broadband India — Fraud

Address:

400072

Hi, - Hi, I'm a you broadband customer since November 2015. My name is Gaurav Joshi My CRF NO:698758(WHICH IS ON MY FORM) but my correct CRF no :698753.This shows from day one itself I was given incorrect information. The conversation started in the 1st week of November with a sales executive by the name of Rajnish. I was happy and convinced with your plans and asked Rajnish as to what the procedure. He then told me that I don't have to do anything, apart from address proof document and a passport size photo. Which I agreed to submit. Unfortunately, I didn't had my photo with me. To sum it all, it took me 15-20 days to arrange for photo as I was very busy with work. I was clearly instructed not to pay anything apart from the rental. I was very happy about it. In these 15-20 days Rajnish kept visiting my place to collect photos. One fine day, Rajnish told me that he has got a rental free offer for me for this month, and to avail this offer I need to submit my photo ASAP. In these many days, I was just told one the free trail pack gets over, someone will call you to renew. I was ok with that. On the 9 th of December, an female executive called me[protected] informing me about the trail pack getting over, and to renew the pack to avoid disconnection. I told her, I shall do this 4 5 days prior to day end of the trail pack. Now since a week I'm getting calls from sandeep ([protected]), asking me to renew the pack asap, along with Rs 1000 deposit for roof top device. I questioned him, why was I not informed about the the same at the beginning. He said he just collected the form from me and Rajnish was suppose to inform me. Rajnish is unavailable to answer this. But the sales Executive has cheated on me. And it's not only me, I had spoke to few society member, they had experience the same problem. Now I want to get this into everyone's notice, that just to get the target done (this is what sandeep told me) this happened. Now should I blame the management for target pressure or the sales executives I leave it up to you people. My point is to inform you about it. This has caused serious inconvenience as my Internet has stopped working and now I have to see for other options. I was extremely happy with YOU broadband services. But this major fall from the sales team has forced me to take strick action against the one who is responsible for the mess and inconvenience that I'm in now. I'm left with no Internet and constant calls from retention team for the payment. Surprisingly retention team never spoke about the rs 1000 deposit. I'm in a serious mess, ending up paying other service providers for temporary Internet service because of someone else mistakes. I spoke with sandeep on 24/12/2015, and told him about the issue that I'm facing. He then gave me his supervisor's number by the name of RAKSHIT AMIN PH#:[protected]. Spoke with this gentlemen, and I was surprised. He completely declined to take ownership for the matter. Infact he started taking names of people whom he had given connection in my society including the society committee members. He then told me he is on leave and not to call him and got sandeep (sales executive) on conference and was very upset with him as he shared his (supervisor s) number with me. He then told me that he will call me on 25/12/2015. As expected still waiting for his call. No one has called me. I'm attaching all the evidence along with this brief description. My point is I'm not liable to pay for any additional charges as I was never told about it nor is written on the form that I submitted. I need to no how are you guys planning to compensate on the inconvenience that I have faced and still facing. I'm planning to Lodge a complain on consumer court against the FRAUD and also on CENTRALIZED PUBLIC GRIEVANCE REDRESS MONITORING SYSTEM (CPGRAMS ) GOVERNMENT OF INDIA if the matter is not address at the earliest Gaurav Joshi PS :please contact me only after 4pm mon-fri