| Address: | New Manish Nagar, Nagpur, Maharashtra |
Have had the connection since Jun 2022. Till now (May 2023) there are 10 recorded complaints with Youbroadband itself that the connection doesnt work.
Besides this we have called the agent and Engineer who comes to fix the connection a dozen times more to get the connection issues resolved. That is easily 60 to 70 calls for 'connection not working' within a one year span. So you can understand the level of inability of this service. Please know that since the connection has been active, it has worked properly only 20 days every month. EVERY SINGLE MONTH THERE ARE 10 DAYS WHEN THE CONNECTION DOESNT EXIST AT ALL.
Besides this, every call to customer care, agent, or Engineer is ignored or never responded to. Case in point - is a complaint I raised a week ago that the connection isn't working. Which has still not been resolved and not even been assigned to anyone so far.
YOUbroadband is the worst service I have ever had the pleasure of encountering. No matter how many times and how many ways customer tries to resolve issue - the issue is always ignored till the next payment required shows up. So money is all these guys are after. Not service or commitment or customer care.
Never return, never trust their empty promises and straight faced lies Was this information helpful? | 
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