Yu Televentures And Amzon.in — Worst service by both company

Address:

Ahmedabad, Gujarat

On 5th of February 2015 I naught a new mobile YU Yureka.This is the first phone of company named YU televentures.And for me too it was my first android phone I started to use it after 1 month of purchased date.I found that it was a draining too fast on my battery.I thought that this is the android phone so isme aisa hi hota hoga fast battery draining.Like usme bhot sare apps vote he is liye.But ek din mere friend ko mene apna phone use karne ke liye diya to usne bataya ki ye phone bhot hi jyada drain ho raha hai.like he said usually other android phones dont drain this much.So I called to their customer care no.[protected].and told them that this phone is draining too fast. .they gave me solution like do it in Safe mode., hard reset, try charge with new charger and data cable But it wasn't work so they gave me replacement of my transreciever ye procedure pura 1 month tak chala. Still there was a draining issue, so I started to contact them again but in this days I got problem in my charger and data cable.WO chal hi nahi rage the.to mene unko ye bhi bataya. This time they agree with me and they gave me new charger, data cable, battery, and earphone[earphone was also not good like one piece of earphone was good and left side wali nahi chal rahe the] On 17th of July. It was work fine for one week after that it started again fast draining. even after the replacement of transreciver, new battery I called them on 24th July and tell them what I am facing problems.they gave me solution for that they told me that try your phone in 'safe mode', so I turn it on safe mode.they told me to send pics of battery graph ito their e-mail I'd support ship lay god.com I done it it was still fast draining after that I called them again and told them full procedure and what I am facing they gave me solution that try your phone charging with universal charger/any other charger.I done it was still fast draining. Again I call them and told my whole story they gave me new suggetion try your mobile hard reset.I done it .my problem was not solved yet. Again I called them and told them and they keep giving me new suggestion ... I got frustrate from this and I called to Amazon.in 11th August, it was good response from them they told me that contact YU Yureka customer care number and tell them to give DOA certificate I called to. YU Yureka and told them for DOA certificate, they told me that it is not possible to give you a DOA certificate. Again I called to Amazon.in on same date and told them that Yureka hasn't give me DOA certificate.their agent told me that send one mail to their email I'd [protected]@yuplaygod.com that I this is the problem and I want DOA certificate.and amazon told me that wait for 2-3 days to reply if they will no reply call back after 2 days.. there was no reply from YU Yureka. So I sent forward msg to amazon and called them on 12th August.again they told me that this is the last proof for that pls send one mail to YU Yureka that have written ''As you are not able to give me services then do give me just in written, so that amazon can help me out..''and promised me that if YU Yureka Will not reply or anything in my favour they'll resolve this problem...so I mailed this msg to YU Yureka but it was no reply from them so I called them on 15th august and tell them that it was not reply from YU Yureka.every time I call to amazon I have to tell them whole matter as from first word of this msg to last word ...now their agent told me that it is not possible to return it without DOA certificate.. You have to take it from them you have to contact to micromax...but YU Yureka is saying that they don't have bond with micromax...their agent replied that you have to take it from them or micromax when it was launched YU yureka they named it micromax YU Yureka but now we told them to repair it in micromax they tells they and micromax are nor with correlated secondly they don't have any service centres. Now what to do...