Yu Televentures — one month passed but till date not getting exact status of my mobile phone

Address:

New Delhi, Delhi, 110059

Dear sir

This email is with reference to my complaint with the authorized service center of micromax / yu & their authorized service center “shri laxmi enterprises uttam nagar west “ against job sheet no. N[protected] dated :- 21st august 2017, name :- saurabh awasthi.

Unfortunately i have purchased micromax product yu yureka having trust on indian brand but really i am facing a lots of issues with this phone.

When the phone arrived through flipkart the phone was faulty immediately i contacted to flipkart team and they replaced by a new yu yureka set.

Few days later that phone started auto switch off, hanged during call, no network in first sim slot, 6-7 hrs battery backup, heating a lot etc-etc all those problem persist in a single phone you may wonder how i mange two -3 month swith these problems.

Finally when i get free from my busy schedule then i went to so called service center of micromax “ shri laxmi enterprises “ located in uttam nagar west on 16th august, they checked and updated the software and returned back to us while saying phone is okay now.

But after checking it again i found that still the problem persist and problem not solved then i again visited to that pathetic service center on 21st august 2017 and they submitted my phone & they told me in 5 days they returned the phone back. But today is 19thseptember and they repetedily telling me that motherboard is not send by the micromax that’s why delay occurs.

I contacted to yu / micromax they also assisting me again and again that i will get my phone in 5 days but nothing happened except extending the days.

While writing emails to them i received the computer generated replies nothing else. There products and after sale service is worst please help me to get my well repaired mobile phone.

Look into this matter and resolved my issue on urgent basis as already i faced lots of problem with this phone and i request take this complaint on top priority basis.

Enclosed :-
1. My phone invoice.
2. Job sheet of shrilaxmi enterprises
If needed any other information then please let me know immediately.

Thanks

Saurabh awasthi

[protected], [protected]