Zaakpay.com — irctc ticket refund amount

I had booked ticket and i have paid through sbi debit card and payment gateway is mobikwik irctc says payment refunded in zaakpay pg but not received in my bank plz resolve this.

Transaction id: [protected]
Refund id: [protected]
Refund bank name: zaapkay pg
Refund date: 20 february 2018

Kindly do the needful for my ticket refund amount.
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I have cancelled a ticket on irctc.co.in . But i haven't received my refund yet in my account. It has been more than ten days since i cancelled the ticket and when i checked the status it is showing that money has been refunded to zkpy bank. I am attaching all details here.please resolve this issue ASAP..THANK YOU.

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