Zaakpay.com — money deducted from my account but not add in kreditbee account

Address:West Tripura, Tripura, 799003

Somedays ago i was credited loan in kreditbee apps through my mobile phone. But it's loan repayment date is over. So kreditbee call me again and again for repayment their loan.. And the main fact is there payment gateway is mobikwik zaakpay payment gateway.. When i transfer my money from my account to kreditbee account then it's transfr from my account but it's approval time show money transfer is failed.. So plzz take this issue and help me
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My amount was not refunded on my account on cancellation of irctc ticket
I have cancelled my ticket which was booked through Zaakpay . IRCTC created the refund amount RS 1010/- to Zaakpay on 17th September 2018 but till now I have not received that amount.The details are as follows.
Pnr[protected] trn [protected]
Bank ref trn no ZP573c833e0923e
Amount 1010/-.

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