Zaakpay.com — refund money from irctc

With all due respect, i cancelled a ticket from rbl-hpu, pnr-[protected] class 3ac, with cancellation id-[protected] on date - 16/2/2018. The amount that was to be refunded was 1550. Irctc status shows the amount have been refunded in bank zkpy bank. But i've still not received any amount. Please look into the matter asap. And please solve my problem. Irctc being a very reputed and most used in general public is not expected to make such trouble for their customers. Thank you
Shashi kumar sharma
[protected]@gmail.com
[protected]
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I tried to book 2 tickets of cost RS.650/- .The amount RS.655.90/- got deducted already from my bank account but my tickets aren't booked and it's showing as failed transaction. Please help me to get my amount back to my bank account. PFA.

I booked tatkal ticket from ADI - NGP on 17/02/2018 in ADI Puri Exp - 12844. Amount of Rs. 1625/- was deducted from account. When I checked the settlement status on IRCTC it is showing as "payment settled" with Zaakpay PG. but amount is not refunded in my account. I did payment through SBI debit card. Please get the amount refunded soon.

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