Zebpay Customer Care
Zeb IT Service Pvt. Ltd.
Customer satisfaction rating: 16%
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86
COMPLAINTS

Zebpay Customer Care

Zeb IT Service Pvt. Ltd.

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Address
202, Sarthik Square, S G Highway
Ahmedabad
Ahmedabad District
Gujarat
India - 380054

Customer Care Phone Numbers and Contacts

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8

Phone:
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15
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13

Customer satisfaction rating
16%
Complaints
86
Pending
0
Resolved
14
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Zebpay Complaints & Reviews

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Zebpay — withdrawal amount not credited in my link bank account

 SCORPION SCORPION on Jan 3, 2018
I placed withdrawal order of rs 10000 frm zebpay app but amout is not credited in my bank account msg is showing your order has been cancelled but amount is debited fron my zebpay account my withdrawal ordet no is w869712 kindly credit amount in my bank account or i have to think about closing my account i dont want to do bad publicity so kindly do the needful as early as possible
Thanks
Nikhil sonawane...
Complaint comments  Read comments [1]Complaint category Business & Finances

Zebpay — withdrawal fraud. [Resolved]

 Akshay Tiwari. on Jan 2, 2018
I had withdrawn my money back from zebpay 4000 rupees (They charged me ₹10 as fee) 3900 rupees were supposed to get deposited into my account in one day as they garuntee, but now when i confirmed with the bank, sent them my bank statements they ignore everything and close my ticket on the email and they don't respond their emails properly and they have closed my ticket for 5 times and they aren't escalating the transaction!

Transaction details

Bank name: state bank of india
Account holder name: akshay tiwari
Account number: [protected]
Ifsc code:...
Complaint comments  Read comments Complaint category Business & Finances

Zebpay — deposited amount not credited to my zebpay wallet

 Suyambu Lingam on Jan 2, 2018
I have deposited rs.49900 through the express transfer on the day 13th dec 2017. But, still the payment is not reflected on my zebpay account is very annoying me and making me lots of stress. I also raised tickets (#631931, #719435, #683842) regards the same earlier. Zebpay responded that the payment was declined. After immediate, i have raised questions on my account holding bank. They clearly says that money has been credited to zebpay account on 15th dec 2017, and the transaction was successful. After that i have raised a ticket regard the same and uploaded the axis bank statement proof and beneficiary...
Complaint comments  Read comments Complaint category Banks

Zebpay — withdrawal of funds

 Frustrated223 on Jan 1, 2018
I made 2 withdrawal request on 29/12/2017 but got message on 30/12/2017 saying withdraw has been failed but till now i dont see the money in my bank or in zebpay account, when i speak to there customer care they are giving fauls information and i spoke with person named dikhsha and she assured i would get the funds by end of the day on 30th but today when i call she says she is not responsible for the money and she can't say when i would get it. Their customer care is most unprofessional people. They don't know how to speak. I sent them bank statement, screen shot of the message but still they are...
Complaint comments  Read comments [1]Complaint category Business & Finances

Zebpay — deposit of rs 10000 gone wrong

 raj05pms on Dec 30, 2017
Hi,
I accidentally transferred a sum of rs. 10000 from my hsbc savings account which is not registered with zebpay kyc. I immediately raised a ticket in zebpay support at around 1:00 am, 28 dec 2017. The customer care guys gave different replies. While most of them told it will take 24-48 hours for me to receive an update, one called named deepak who lied and told that my transaction has failed. He seems to me as a fraudster. The most important point is that i haven’t received any acknowledgement in written from zebpay about the ticket i raised.
Mobile no: [protected]...
Complaint comments  Read comments [1]Complaint category Stock Market

Zebpay — deposit amount not credited to my wallet

 cvaa1989 on Dec 29, 2017
Transferred the amount to zebpay via express transfer on 13.12.2017, from my axis bank however it's not reflecting on zebpay app still ad not reversing to my bank account also. Tried calling the contact center but no response. Ticket no 683842 raised, no reply yet. Pls tell me the status of my funds. When wil i get them?? Customer care is very worst. Waiting time is too long. And they are closing support ticket without resolving the problem....
Complaint comments  Read comments Complaint category Banks

Zebpay — withdrawal amount is not yet credited in my bank account [Resolved]

 Suyambu Lingam on Dec 28, 2017
I placed a withdrawal request in 19/12/2017 and got mail that withdrawal request is processed.. But still now i have not received money in registered bank account. I raised tickets, ticket no 645377, 654891 but the tickets are closed with out solving the problem and even they are not replied. So contacted with customer care and told due to technical issue the tickets are closed and need 24 hrs to 48 hrs to process the ticket. I requested to reopen my tickets and they told me to dont have a option to re-open the ticket. I was already shared bank statement which one they told. Can some from zebpay...
Complaint comments  Read comments Complaint category Banks

Zebpay — credit not received

 Pritesh Behede on Dec 28, 2017
I have transferred rs.12000 to zebpay it services pvt ltd to axis bank account no. [protected] since 2 days but still i haven't got the credit in my zebpay account. Also the amt which transferred through imps didn't got reversed my bank account.

I have raised no. Of tickets and tried calling but no use.

Kindly can some help me to get my money back...
Complaint comments  Read comments Complaint category Business & Finances

Zebpay — zebpay not releasing withdrawal amount after 7 days

 wayne wahi on Dec 27, 2017
Hi,

Team i have not received my amount on my account, amount is 80646. My mother is admitted in a hospital. She is suffering for interstitial lung disease. So i need this money as soon as possible. I already raise a ticket in zebpay ticket number is 658675 and 654291. Order number of withdrawal is w764695. Sir please rectify this issue as soon as possible....
Complaint comments  Read comments Complaint category Stock Market

Zebpay — deposit made through pay u money to zebpay from my bank account

 mohammed sultan shariff on Dec 26, 2017
On 22nd december i made a transaction to deposit money to zebpay account through payment gateway of pay U money. The amount is deducted from my bank account and the amount is not credited to zebpay account. In the bank statement it shows transaction is complete and in zebpay account it is showing transaction failed. I am regularly raising a ticket to zebpay with my bank statement and reference number is [protected]IGACOZFSL4 but the problem is not resolving at all. This is the 5th day from the transaction but zebpay is not resolving my problem. Check out the attachment copy of my bank statement and...
Complaint comments  Read comments [1]Complaint category Stock Market

Zebpay — transaction auto cancelled they say refund will be in 5-7 working days since 8/11/2017

 Jiten K Patel on Dec 26, 2017
I am little skeptical about this company because they arent telling truth to consumers, a transaction was done on 8/11/2017 of 10, 200/- rs from my bank account, got a confirmation that they have received the amount but in a couple of minutes another mail pops up from zebpay telling transaction has been auto cancelled for no reasons why. It will be deposited in your account in 5-7 working days and till this date of 26/dec/2017 havent got a positive response from them, contacted razorpay their transaction portal they are telling it has been confirmed from our side pls contact your bank. Having done...
Complaint comments  Read comments Complaint category Other

Zebpay — payment not received.

 Sapan Shukla on Dec 25, 2017
I did withdrawal on 30 november 2017. But I did not receive payment till 25 december 2017. No support from customer care.

I raised a ticket on 5 december but not getting a responsible response from Zebpay support.

For last 20 days I have been told account team is looking into this and they will let me know.
Zebpay provided me a reference number and asked me to check with my registered bank. I did that as well but still no support from Zebpay.

My request number is 489147....
Complaint comments  Read comments Complaint category Products & Services

Zebpay — zebpay not releasing withdrawal amount after 16 days

 GauravTiwari on Dec 23, 2017
Hi,
I had withdrawn 18250/- (Zebpay order # w594725) from my zebpay account to my bank registered in zebpay on 7th dec 2017. Today is 23rd dec and am yet to receive it in my account.
I had opened ticket # 553023 on zebpay, attached my bank statement, provided bank details afresh and yet support is unable to resolve this issue.
I need immediate assistance in resolving this and receiving my money back.
My registered mobile number is +91 [protected]....
Complaint comments  Read comments Complaint category Business & Finances

Zebpay — not getting any response and support

 ananditashankar1609 on Dec 21, 2017
I forgot my pin on 5dec 2017 so i was asked to reset my pin for which they had to send me a message with the link which they had to send after 24hours. I have got no message from the day and i tried to contact support customer care got no reply mailed them every day got no response just a automated reply. Now i just want to get my money in zebpay wallet back but don't know how would i. Tried everything their ticket system raised tickets when called them call disconnected and one time they just cut off the call saying there is no officer free to talk to. Please see to it....
Complaint comments  Read comments [1]Complaint category Business & Finances

Zebpay Zeb It Services Private Limited — holding my funds hostage since last 7 days. no response from the company

 Nitin.Kabra on Dec 19, 2017
I have done a transaction with them and withdrawn money from my zebpay wallet. I mistakenly entered wrong account number with them, so the fund transfer did not go through. They are doing kyc just for formality, they took a blank cheque for my bank account details and did not verify the details. I have sent the request for changing account details multiple times, called their customer support multiple times. All i get is please wait for 24 - 48 hours. My funds are stuck with them for the last 7 days due to that.

Now, today they are saying that all the details have been corrected by...
Complaint comments  Read comments Complaint category Computer Software

Zebpay — not receive my deposit amount [Resolved]

 gp121 on Dec 16, 2017
On 02/12/2017 i have deposited rs.2500 to my zebpay account through a service provided by zebpay. My order #d1749970. But the amount is not deposited to my zebpay account.

The transaction status showing as a failed transaction in zebpay. If the transaction was not success the amount should be credited back to my bank account. But the amount is not credited back to my bank account yet!!!
Regards,
Uddhav gogoi....
Complaint comments  Read comments Complaint category Products & Services

Zebpay — withdrew

 Anil Suttar on Dec 16, 2017
I have raised the amount withdrawal request on 12th dec 2017 on zebpay mobile app to my registered bank account with zebpay. However, its been more than 4 days now and amount not deposited to my bank account yet. I have raised multiple tickets on app as well as on their website, however no reply has been received yet. Customer care is also not so responsive and keep delaying the matter.
Please take some action....
Complaint comments  Read comments [1]Complaint category Banks

Zebpay — fraud company not refunding money

 rrs274 on Dec 16, 2017
Hello,

This is a real urgent request and i would appreciate if my issue is taken on high priority basis. I have made a payment of inr 9500 deposit in my zebpay wallet on 30th november 2017, the amount got debited from my registered bank account but it didnt reflect on my zebpay wallet. I kept following up on zebpay call center helpline number for a couple of days but i didnt get a clear picture. After a few days of follow up, i was told that the transaction has been canceled from zebpay side, and i shall get my refund as soon as possible. I never got any refund till date, i have...
Complaint comments  Read comments [1]Complaint category Business & Finances

Zebpay — send bitcoin but recipient not received

 yaar angle on Dec 15, 2017
My name mohd nooruddin my adhar no.[protected] my mobile no [protected] which is also registered on zebpay.
On dec 7 2017 i sended 0.05287724 bit to my friends account. Named as jeeshan his adhar no.[protected] & his mobile no. [protected].
When i send him immediately cut from my wallet but recipient didnt recive. Got confirmation mail and sms too given recipient also got sms comfirmation but didnt recieved.
There customer care number not responding any more.
Please help to get back my money back.

Thank you...
Complaint comments  Read comments [1]Complaint category Stock Market

Zebpay — withdrawal request - w594726

 swapnil zarekar on Dec 15, 2017
I have raised the amount withdrawal request on 7th dec 2017 on zebpay mobile app to my registered bank account with zebpay. However, its been more than 6 days now and amount not deposited to my bank account yet. I have raised multiple tickets on app as well as on their website, however no reply has been received yet. Customer care is also not so responsive and keep delaying the matter.
Please take some action......
Complaint comments  Read comments [2]Complaint category Stock Market

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