Zebpay Customer Care
Zeb IT Service Pvt. Ltd.
Customer satisfaction rating: 19%
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139
COMPLAINTS

Zebpay Customer Care

Zeb IT Service Pvt. Ltd.

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Address
202, Sarthik Square, S G Highway
Ahmedabad
Ahmedabad District
Gujarat
India - 380054

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46
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Customer satisfaction rating
19%
Complaints
139
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0
Resolved
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Zebpay Complaints & Reviews

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Zebpay — deposit order failure

 gajulachandrakala1766@gmail.com on Feb 26, 2018
Hello support

This is to inform you that i have made a imps transfer of 110000 in zebpay (Bandhan bank account) - [protected] on 25 th of feb but zebpay has not credited that amount in my wallet account and gave them proof of bank statement, reference number, imps number, etc. Even i confirmed with my bank and they are saying that amount has been credited to zebpay account and they got that confirmation response from zebpay bank account.
....
Complaint comments  Read comments [2]Complaint category Banks

Zebpay — transaction issue [Resolved]

 anil5k on Feb 25, 2018
Hello support

This is to inform you that i have made a imps transfer of 10000 in zebpay (Bandhan bank account) - [protected] on 23rd of feb but zebpay has not credited that amount in my wallet account. Since last three days i am chasing support people and gave them proof of bank statement, reference number, imps number, etc. Even i confirmed with my bank and they are saying that amount has been credited to zebpay account and they got that confirmation response from zebpay bank account.

As per zebpay guidelines i have placed a new fresh order 3-4 times and submitted...
Complaint comments  Read comments Complaint category Other

Zebpay — account blocked

 iAMAN on Feb 23, 2018
Zebpay one of the worst company i have ever seen, my account has been blocked from past 20 days and whenever calling to customer support they always have the same excuse and answer that our technical team will call you but never did.
After i have written mail called ticket but still not getting any proper solution they are making fool to all the customers.

My mail id-amankumarbostan@gmail.com
Contact-[protected]...
Complaint comments  Read comments Complaint category Business & Finances

Zebpay — password reset

 Anushree Chandra on Feb 21, 2018
Dear sir

I am trying to reset the pin for zebpay since last 1 month but i am not getting the link to reset the same. Also i have logged the complaint many times but nothing happened. Evey time the customer care will ask me to wait for 24 hes to get it resolved but nothing is happening. Its almost being a month that i am chasing them for resolution.
Request if you can help me getting my password please.

Regards
Anushree chandra...
Complaint comments  Read comments [1]Complaint category Other

Zebpay — pin block so unable to use mobile apps [Resolved]

 apmaurya789 on Feb 20, 2018
Dear sir/madam,
I am member of crypto currency trading site zebpay (Zeb it service pvt ltd) using their mobile app. My pin was blocked from 08 feb 2018. After pin block i got a message from app that i'll receive unlock pin link within 24 hour but till date i have not received any link message or 4 digit pin to unlock my app. I also registered complain no of times in their service support page. I am calling their help desk to resolve the problem & every time they assure me that their technical team will call me within 24 hour. Till date no one from zebpay ever called me. Also i complained...
Complaint comments  Read comments [1]Complaint category Stock Market

Zebpay — my amount not send my wallet

 Deepak9124 on Feb 16, 2018
I am change my mobile number [protected] to [protected] and my new mobile number is now verify but my old account balance not show my Bitcoin Cash balance i send many mail and call customer care many times but not any solution till now your customers support tell me last 20 days your BCH is transfer your new account but 20 days gone still not received my BCH please tell me you back my BCH or not otherwise I take legel action I am very frustrated

Contact number-[protected]...
Complaint comments  Read comments [1]Complaint category Other

Zebpay — cryptocurrencies scam

 gaurav kumar11 on Feb 13, 2018
Dear om,

I am extremely disappointed and clearly seems that zebpay is doing scaming.

Last time due to wrong information provided by your support team, my send sent litcoin to bitcoin address. I lost $600 and still fighting with system to recover that.

Now again, my sender sent 6.35 litcoin to litcoin adddress and its been 4 hours its not showing in my account.

Here is details:

Name: gaurav kumar
Phone: [protected]
Transaction key: 6692d09d[protected]ffd4219d30bf97d2878c6f208bd00c0ae8dc61ec1270ea6

http://prntscr.com/idy0ge
Complaint comments  Read comments Complaint category Online Shopping

Zebpay — my fund has been taken by cheating

 drnilesht on Feb 12, 2018
I had bid for xrp on zebpay app, instead of putting number of xrp to be bought i put price in that column and in price column i put number of xrp, i was bidding for 2524xrp at 65rs, instead it became 65 xrp for 2524rs, my bid was accepted instantly, although the seller was asking for 67rs, i told them that they should have procrssed my bid for 65xrp at 67rs and remaining amount should have been credited back to my account, when nobody was asking for 2524rs for xrp how did they deducted my whole bid amount, i posted them with other exchange orders where whatever you bid if somebody is selling it...
Complaint comments  Read comments Complaint category Other

Zebpay — transfer ripple from other exchange to zebpay but not credited [Resolved]

 bashashaik592 on Feb 11, 2018
Hello sir/madam,

This complaint is on zebpay company registered under companies act of india.
On 9th february i made 4 transactions to r deposit ripple into zebpay. Out of which 2 transactions were successful but 2 more transactions are still stuck some where at zebpay. I have transferred 600 ripple and 340 ripple from other exchange to this zebpay which is worth more than 50000 inr. They have not yet credited the same in zebpay and they are passing time despite multiple tickets. Its been 48 hours but no proper response from customer care.
Transactions are success on...
Complaint comments  Read comments [3]Complaint category Internet Services

Zebpay — not sent bitcoin cash

 yogesh2sin on Feb 9, 2018
I have purchase bitcoin cash from zebpay for rs 110000 and transfered 1. 2969 bitcoin cash from my zebpay account to my koinex account on, 8/02/18 but it is already passed more then 20 hrs but i have not received these bitcoin cash in my koinex account. At bitcoin account it is showing sent but there is no transaction id. I have sent number of mails to provide me reference id or transaction id but they are not providing me the same. And it is also not showing. I don't know how much time it will take to provide me transaction id....
Complaint comments  Read comments Complaint category Business & Finances

Zebpay — they have made me lose and cheated my money

 jeyabal1 on Feb 9, 2018
I have placed my first buying order for bitcoin on 27th jan 2018 at zebpay. After placing the order i am not able to either edit or cancel the order. (Cross icon not displayed). They also deducted money for the pending order from my wallet, so money also got locked.
Then i have contact zebpay through email to resolve this issue. They replied me that they have sent the query to technical team to resolve.

But after suddenly 6 days from the day of first buying order, they have booked order for old values where condition of market is down.
This is totally unfair. I have...
Complaint comments  Read comments Complaint category Stock Market

Zebpay — zebpay

 iifl_customer on Feb 9, 2018
These people are bloody frauds and cheaters. They are running away with people money. The app does not work. You are not able to reset pin. You are not able to withdraw money. The bitcoin rates are not fair. The customer support does not help. Fir should be filed against these frauds.

Lets everyone join hands to take action against this fraudulent company. They should be ut behind bars....
Complaint comments  Read comments Complaint category Mobile Service Providers

Zebpay — fraud exchange looting money by tying up with payment partner

 kamalk on Feb 7, 2018
Hi friends. Please read this complaint fully and beware of zebpay and learn how they are cheating customers money. On 1 feb 2018 i deposited rs.79998.99 through payment gateway for instant deposit. The fee for payment gateway is rs.1149.99. The transaction failed and their status shown as your request is cancelled. So i made another deposit of same amount considering that the previous amount would be refunded as per their status on app. But those fraud beggars didnt refunded the amount till 7-feb-2018. After i made 2 to 3 enquiries through email they credited the amount of rs.78889 by deducting...
Complaint comments  Read comments [1]Complaint category Other

Zebpay — zebpay not refunding rs.25, 000/-

 Yusuf Ghadiyali on Feb 6, 2018
I have transfer rs.25, 000/- to zebpay on 10/1/2018.
It is almost 26 days, they say razorpay account is closed where i transferred as express transfer.
Almost after more than 50 emails they said your refund will be done by kotak mahindra, but no reponse.
Before 1 week i received message from razorpay that your refund has been initiated, but after 3 days they again replied "due to account closures of cryptocurrency merchants, we have settled the amount to zebpay and the amount has to be refunded by zebpay"
From 2 days zebpay is fooling me and not refunding me.
Please...
Complaint comments  Read comments Complaint category Business & Finances

Zebpay — zebpay account blocked [Resolved]

 Arasu Sarathy on Feb 3, 2018
My zebpay wallet is blocked from last 3 days.
They asked me to wait for 33 hours, after which i would get a pin reset link in sms.

I waited, but did not get any such links.

I have also sent mails and tickets to zebpay regarding above issue and tried to call them at least many times but they are not responding and still issue is unresolved.

In this time they are holding my money. I doubt this is a scam.

Please unblock my account.

My emails i'd - arasu. B@outlook.com

My mobile no - [protected]...
Complaint comments  Read comments [1]Complaint category Business & Finances

Zebpay — zebpay has deducted my bitcoins & not even responding

 Rahul Sharma on Feb 3, 2018
On 23-jan-2018 i transferred 0.1535 btc from zebpay wallet to koinex wallet. This is something i have done many a times before as well without facing any problem. Ideally after deducting the network fee of 0.001 btc, the balance btc of 0.1525 btc should have been sent to my destination. But to my surprise, i received only 0.11918 btc in my koinex wallet which is 0.03332000 btc less than what i had sent. Infact on the zebpay mobile application, it shows that i have sent 0.12018 btc whereas in the trade history of the same zebpay mobile application, it shows 2 transactions, 1st shows that i have sent...
Complaint comments  Read comments Complaint category Stock Market

Zebpay — failed to refund rs 5000 to my bank account

 Vaibhav1707 on Feb 2, 2018
Hi team,

I deposited rs 5000 for the first time on jan 13th 2018 in rbl account of zebpay company. As requested by their executive that i have transferred less than rs 10000, i will have to raise a ticket to get the money transferred to my zebpay account. I raised a ticket with all proofs attached: (A) screenshot of my bank statement (B) screenshot of their rbl bank account details.

Till date, i have called them 4-5 times and every time they give me a different answer and keep my call on hold for longer duration and come back with no resolution.

Today,...
Complaint comments  Read comments Complaint category Stock Market

Zebpay — zebpay-withdraw-money-not-deposited-in-my-account-since-2nd-jan-2018

 Manvendra Prasad on Jan 30, 2018
I had withdrawn rs15000 from my zebpay account on 2nd jan 2018 and then i got a message that the transaction failed.

This is message from zebpay - your withdrawal order request # w869715 of 15, 000.00 inr has been failed.

I had raised a ticket with their support team (Ticket# 731604) and they have been giving me run around since then. Now they have stopped responding to my email altogether. The customer care team seems to be of no use as they just give generic answers but not a solid resolution.

Please resolve the matter asap....
Complaint comments  Read comments [1]Complaint category Other

Zebpay — deposit of bitcoin cryptocurrency delayed for no reason

 NithinJ on Jan 26, 2018
Zebpay started trading in litecoin yesterday. Seeing that there was a good premium, i initiated a transfer of litecoin from another exchange into their wallet. The transfer was confirmed by the blockchain network within 20 minutes, but it started showing as pending on the zebpay app.

I immediately submitted a support ticket, but have not received a proper response as to why the transfer is delayed. I tweeted out to the founder, but again no response from their side. I tried calling their toll free number, but it keeps getting disconnected.

As of now, i don't know the...
Complaint comments  Read comments [1]Complaint category Business & Finances

Zebpay — not able to withdraw [Resolved]

 Aditya Patwal on Jan 25, 2018
Hi, Zebpay Team

I just want to tell you how deceived I am feeling with your company! Its been a week neither am I able to withdraw my money nor am I able to send it. I had raised the ticket (number 830225) long back but your support team isn't able to do anything either then what is the purpose of your support team? I made 17 calls still result is nothing.

Moreover I have called your call center many times. Not only this I have tried to do the transactions with different mobiles and by uninstalling and reinstalling your application several times in a day.
Complaint comments  Read comments [2]Complaint category Stock Market

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