Zebpay Complaints & Reviews

20days happened my withdraw request not approved, i owed lot of money and invested in crypto through zabpay exchange.earned some money and the money is in zabpay wallet tried lot of times to withdraw some money for use ..but no proper response from zabpay.please help me...

It is more than 15 Days i sold some of the Cryptos on Zebpay but i am not receiving Fiat Withdrawals Amount of Rs.35, 000/-

Zebpay Promises Fiat Withdrawals within 3 Days in registered Bank Account

Payment RefNo. Is W4703032

Tried many time emailing and Chat and Support System but always received autobots answer that we are trying

I am really fed up

Please di the...

Please note i have made withdrawal than i got email of KYC2 Level Verification due to threshold limit, than i cancel the withdrawal and money came back to my wallet.
Now but the account is disable i am not able to buy or sell or withdraw anything its showing 'Cannot Debit Funds"
Please help i need money its urgent.

Please activate my account.

I have raise complaints also Ticket No 1110756 and 1110466

Please help

Deepak Sharma

I Placed a Withdrawal Order no W4702847 for 171687.81 four days ago, but each time zebpay respond that it will settle within 3 days, there is no customer care support to talk a positive response. How can I get my money back? plz help

I had initiated withdrawal request 3 days ago and still I haven't received my money, my withdrawal id is W4701192, I have to pay my premiums and if its not received on time then I'll have to pay higher interests resulting in more financial loss. Please give me my money back.

Place an withdrawal order 5 days ago but it’s still in processing status. It’s not been deposited into my back account.
My Withdrawal Order no W4698228
Please kindly resolve the issue or provide an ETA

I've purchased 10k worth of SHIB coins on Zebpzy exchange on feb22...i.e 3500000 coins in total...i've bought this coin to hold long term...when i logged in back to check now i was literally shocked to see 1382000 coins as my holding balance...to check what happened to my holding i conted the zebpay customer support ...they replied that i was debited as custodial fee and is non refundable...even if there was a custodial fee...how could they debit 70% of my investment as custodial fee...this is totally unacceptable...i want a refund of my investment...if they fail to...i wanna sue them fr tht...

I Place an order 5 days ago but my money yet not reflected in my account My email id is [protected]@gmail.com
My Withdrawal Order no is
W[protected].93
W[protected].72
Please kindly acknowledge and resolve the issue.

I Placed an Withdrawal Order no W4694907 for 6418.93 and W4698554 for 5040.72 four days ago but each time zebpay respond that it will settle within 3 days, there is no customer care support to talk positive response. How can I get my money back .plz help

Hi All

They have deducted the amount without giving any prior notice with the name of member ship fee. Also not sent any communication after deducting the amount. Now there is no response from them. They are just closing the ticket when I am asking to share the escalation matrix of the company. They are not ready to listen at all. they were deducting for last 2 years without giving notification. I lost almost 25000 due to this....

Hi on 14th of august Zebpay blocked my account they told me to do level 2 KYC I submitted all the documents whatever they requested even I submitted sender details with explaination. But they are not helping me still they are saying suspicious activity I given all the prove of that but still they are not giving my funds and account access back my 11 BTC ARE STUCKED in Zebpay please return my funds. Zebpay is harassing me since couple of weeks I need solutions I need my funds back. My ticket number is 1022910.

Thank you

Lakshmi Kaur

I have transferred 53000rupees from my account to zebpay account for deposit. It didn't arrive and no one is responding properly. Kindly deposit the amount at the earliest or reverse the amount. ticket number: 1017142

I have transferred money from my bank to zebpay app. I have given IMPS reference no and also raised ticket but till now not credited to Zebpayapp.
My ticket reference no is 1012048 and 1012097.
Kindly resolve this issue as early as possible....

I have try lot of times but show can not debit funds.

Rs. 26221 rs was transferred to zebpay from my bank account on 21st july 2022 but money yet not reflecting in zebpay account

I am operating Zebpay account since last 1year and I want to lodge a complain.

On 1st July 2022 I made two deposits in Zebpay account 30, 000rs and 10, 000rs
Total 40, 000rs.
After 24hrs of deposit not been reflected in my Zebpay account I was informed that my Zebpay account has been blocked.
Since 1year I was using Zebpay with documents verified status and now a photo of physical Pan card is needed again, I lost my pan card few months back and now I have reapplied and it should be available within 20-30days as per Indian Govt. Timeline but they said they will keep it blocked till then.

I want to bring to your notice the stress I experienced as earlier I dint get any update to update my documents, straightaway suddenly the account was blocked and I no longer can do any crypto transactions neither i am aware of he status of refund till now that when will i get my amount of 40, 000rs back in the source bank account, as no one has given me any proper timeline for the same.

I request you to refund my 40, 000rs back in registered source bank account.
Its highly unacceptable way that Zebpay has chosen to suddenly without any intimation to block. If i was informed then i wouldn't have tried to deposit the fiat and now the recent Fiat and all the crypto is also stuck in the account.

I humbly request you to refund the recent 40, 000rs as original pan card photo will take time.

Hope you understand my situation and give a resolution and I wont have to raise more complaints on all web forums against Zebpay.
As it's hard earned money and Zebpay has no right to harass the customers this way.

Waiting for resolution

I can't able to withdraw money (1500)from my zebpay account they blocked account. And also i deposited 1000 on 3july 2022, they told me to refund back but not received till now .
I raise many tickets and mail but they are not responding . Tickit number - 977474 and 982953

I have already transferred money from my registered account to zebpay idbi virtual account but it’s been 1 day still not yet credited to my wallet .
Customer support is sending template reply like we are looking into this issue....

Mai ne 50000 transfer kya hai zebpay account nai liket deposit hua nahi hai

Zebpay Support - I deposited INR49990/= via kyc compliant my registered bank using UPI instant transfer. Earlier, deposit used to get credited within 5mins. But this time it is more than one hour and my Zebpay account is not yet credited. I am worried and very much concerned. Request you to kindly do the needful so that it gets credited ASAP.

Payment screenshot attached FYI.

Thanks,
Hemanta Kumar Tanty...