| Website: www.zeptonow.com |
On 27 April 2025, I ordered a wallet from Zepto at around 9:43 PM as a surprise gift for my father.
I opened the package around midnight at 12 and found that the wallet was missing.
Immediately contacted Zepto customer support — spoke to 4 different agents who gave false assurances and delayed the process.
Later, Zepto closed the complaint without offering any solution or replacement.
Despite repeated follow-ups, Zepto refused to resolve the issue.
This is unacceptable — selling empty packages and not taking responsibility.
Below i have attached the screenshot of conversation with one agent and also one video showing it was empty
I request immediate action: refund the amount or replace the product.
Order ID: 68C8EMTVP02391
Date of Order: 27 April 2025
I am attaching screenshots of my conversations as evidence.
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