Zomato — abysmal customer service

Address:New Delhi, Delhi, 110045

I just want to say that zomato's services have gone down drastically in last couple years.
The riders they have are rude and absolutely incapable of following directions. I have never had this problem with swiggy.
Then their representatives are rude too. They could not deliver my order because their app picks up wrong location and your representative calls and tells me it's my fault and denied refund.
Way to a great customer service!!
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Order id [protected] has not done refund yet of Rs. 99
Hello Zomato Team

My Order Number: [protected]

This order is Rejected by restaurants but I am not getting any resolution from your customer chat support
Also send mail on this email: [protected]@zomato.com
Your request number is 20290105
But not getting any response from your mail support

Thanks

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