Zomato — Amount not refunded and food not delivered

I have ordered for a cake using Zomato for Rs. 867.49 on November 25, 2023 for my mother's 80th Birthday and since I am in Bangalore, I have given my sister's address where my mother lives and Zomato Agent declined my order and cancelled my online order during the delivery of the order. Zomato Agent spoke to me and sister's son for the address and we confirmed that the address and the agent said that the address is different and is wrong and refused to deliver the order and Zomato has not refunded my money saying that address is incorrect and food is wasted.

When I spoke to Zomato agent, he said he had returned back the cake to the cake shop.

Zomato neither delivered the cake nor refunded my money.