Zomato — cheater zomato is not refunding my amount

Address:

A-Block, Plot 43, Suite 105,Sector-63, 201301

I have ordered sweets through zomato and it was a very pathetic experience for me as my ordered cancelled and they have not delivered the order. Whereas i have given the right address and correct details to deliver.

As being a regular customer i want my refund back as soon as possible. It was very important for me to deliver item but got disappointment through your services.

Customer chat support team has totally denied to refund my hard earned money.

I am also working in a reputed organization and serving higher position but never ever disappointed my customers like this. It was faith on service what we have opted while using zomato as a customer but behavior and the way you declined to refund or redeliver was pathetic. I have all the chat details and call recording while communicating with service and deliver team and hopefully when it will be uploaded people will get to know what went wrong from your end. It was a matter of quick and reliable service which any customer can expect from you guys.

Kindly suggest the way refund as my half day has wasted for this small issues and very unfortunate to present sweets to important people in diwali and i can't forget this forever.

Even in my office people suggested to use swiggy but i was sure to take a reliable source like zomato. Awaiting your positive response before publishing these to social or professional sites.