Zomato — company refused to deliver order and also did not refund the paid amount

We ordered a dish from tidetan flavours with delivery address clearly mentioned. But they refused to deliver the order. We contacted zomato customer care (Agent name - rahul) but they informed that they won't deliver the food amd won't refund the paid amount.
We want strict action against zomato and quick resolution of the issue.

Attaching screenshot of the order.
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The cake we ordered from zomato is totally spilled and mashed, cake order number-[protected], ordered on Date-September 26, 2019 at 8:28 PM, from phone no-[protected], Butterscotch cake 500 gm from pragya cake and bakes, Aligarh, UP.
I ordered one pizaa and waffle from classic 72 Noida sector my amount is deducted of187 from Kotak NetBanking but order not placed.i want my money refund as soon as possible no customer care number is available to contact this company
Sir my id is termineted please sir re join kar dijiye mera bahat problem hai ghar me kamane wala Aur koi nehi hai mere papa ka death ho chuka hai please sir Ek chance dijiye apko hat jodkar request karta hu please🙏🙏 sir
I have ordered from Leon grill(Marathalli) and cash-176 Rs got debited from my account.
But when I looked for orders -it says payment incomplete.
Either let me know what went wrong or else refund/ help me get my order( Falafel roll).

Date: 21/sep/2019
Money is debited but order is not placed it's not good and I cant afford to buy the same food item again. It's not my fault and responsibility. Money has to be credited back to my bank immediately

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