Zomato — complaint of order [protected]

Address:

Film City, Gautam Buddh Nagar, Uttar Pradesh, 201301

Dear team,

Yesterday at around 10 pm i had placed an order from zomato for muradabadi biryani and coke [500 ml].

However, the order was not complete i haven't received the coke and i am also not sure inside the box it will be muradabadi biryani and before checking the order, the delivery guy had updated the delivery status as delivered. Also, the order which i had received it seems like it came from roadside install shops (Raidy). Food condition was really bad and the tissues which i have received it seems these issues were already used we have better tissues inside of our office toilet. Attached are the pictures of the food which i had received from your service provider.

This was my first order from zomatto, and i feel i did a mistake yesterday i didn't take my dinner because the food i got was not worth eating. I didn't know why i ordered from zomatto instead of swiggy. I tried to connect with zomato customer care number‎, unfortunately, the call was getting dropped automatically. You can imagine how frustrated customer i am, who is writing an email to zomato about their service at 1.30 am.

And it will be a pleasure for me to share my zomato service experience with my colleagues through social media or other channels so that at least they will be safe before placing an order from the wrong place.