[Resolved] Zomato — degraded quality of food and unethical attitude of owner of the restaurant - " punjabi food hut"

Sushant Ranjan Lall

from Mumbai, Maharashtra

Address:

PUNJABI FOOD HUT near Lovely Professional University, Law Gate Area, Jalandhar, Punjab, 144411

1) food that came with the package, was found with fly in the salad,

2) earlier also the quality of chicken that came up from this restaurant, was stale and was smelly, the owner rahul mehta gave this reason that the fridge was not working since there was no electricity that day. So he provided me with the same order and this time too the order came with same quality of chicken, this time he gave me this reason that he himself was not there in the shop, and then asked me order food free of cost whenever i feel free.

3) another day i found the outer covering of boiled egg in my rice during my next order. But it seems these people are so arrogant and stubborn that they don't bother about the quality.

When i had 3rd encounter, i called him i asked him the reason but he says he generally doesn't be in his outlet. But does it really bothers whether his presence will affect the quality of food or not? Moreover he abused and said -"itni dikkat hai to order mat kia kar khane baar baar phone kar ke jija ko kyun pareshan kar raha hai", and he argued over that saying i ll pay you your amount and will paytm you. So this is the way the owner talks seems they should be taught the subject of crm before onboarding them to zomato or any such platforms. Is this just because zomato has given them the privilege to provide food of devoid quality and then on finding such issues by customer, return them the amount of food. Isn't this kind of act on repeated times is actually causing to degrade the image of zomato..?

Order no - [protected]

License of vendors like this should be cancelled with immediate effect.
Fssai lic no[protected]

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May 6, 2019

Complaint marked as Resolved

No, I am not at all considering this as as solution, Just repayment of my money back will not help, It was involved with 3-4 orders, and in the last order, I was replied in a very unprofessional manner and I was abused by the owner, I cannot just demand the repayment, I want strict action against the Owner and the restaurant. This has happened 3-4 times and cannot be neglected at all, just by repayment of money is not the solution or resolving of issue, my food got wasted, money got wasted, I was abused over phone by the vendor owner. So just sending me back the amount cannot be considered as a solution. Moreover it should not be removed from the Interface untill and unless right steps and actions has not been taken by the Zomato.

Zomato customer support has been notified about the posted complaint.

May 06, 2019

Updated by Sushant Ranjan Lall Zomato has just repayed me the order value of one order where as the issue was involved with 3-4 of my orders.
Moreover, i was abused and talked in a very unprofessional and unethical manner by Mr Rahul Mehta, the Owner of Punjabi Food Hut. By just paying me the order amount this kind of attitude cannot be resolved. This can happen to anyone, any customer, finding a fly, Outercovering of boiled egg in rice, and selling of stale chicken shows that the owner is only concerned about the money value that he generates out of the help of Zomato and he is least bothered about the quality of food. Therefore his license should immediately be cancelled and should not be given to any such vendors. Repaying of money to me will not at all solve this issue, It seems as of I am being bribed by getting my order amount back, but the problem still persists. The restaurant will still sell the same quality of food, so whats about that ? I feel pity on vendors for this kind of attitude and arrogant behavior by asking customer like me to do whatever i can as said by him. But this has to stop, so I seek justice for customers who are offered such food but they are reluctant to complain which is because I guess this kind of solution where zomato just pays back the amount and they consider the matter is over, I am against this. I request you to cancel his license on zomato and his restaurant and of possible a surprise quality check of his restaurant.