Zomato — delivery cancelled without refund

It is very unfortunate that the application is not able to guide the zomato delivery valet to the correct address in a place like mumbai where you can pinpoint an address simply by using google maps in case there is an issue which delivery person is unable to use.
I was surprised that my recent order was cancelled simply because my number was unreachable due to the same being out if charge and was aghast by the fact when i checked to find out that the order has been cancelled due to false reason provided that i was unavailable at the given address. Additionaly i had to face the inconvenience due to order cancellation which was expected and not arrived and having received late knowledge.
Surpringly though the delivery valet had the delivery parcel he did not redeliver the same inspite of him claiming that he had the order and i having informed zomato service via chat to redirect the delivery boy to deliver the parcel.
This sort of service is very deplorable and request you to make good the damage and waste of time and money on my part immediately