Zomato — delivery of food

Address:

New Delhi, Delhi, 110019

I ordered yesterday at 8:38 pm from al lazeez order number [protected] which was showing picked by delivery person, even till 10:20 it did not come.

Tried chat help option of zomato, but no help was rendered.

Finally i again ordered from same restaurant order number [protected] at 10:26 pm which again was picked up as per restaurant and your app but never came to me.

Finally i ordered dinner at 11:24 pm via swiggy.

I need explaination of such a service.

It was pathetic.