Zomato — District by Zomato Took 120 for Table Booking on 17 July at Palletis Spice Villa, AECS Layout, Bangalore Restaurant Was Closed,

Address: Palletis Spice Villa No. 167, 2nd Cross Rd, AECS Layout - B Block, Singasandra, Bangalore, Karnataka – 560068

I booked a table through the District by Zomato app at Palletis Spice Villa, AECS Layout, Bangalore for 8:30 PM on 17th July 2025, and I paid ₹120 in advance.

When I reached the restaurant with my friends, it was closed. I called multiple times — no response. This caused public embarrassment, mental stress, and completely ruined our plan. The platform and restaurant both failed in providing a basic service that was paid for.

I also:

Called the restaurant repeatedly — no response

Tried OTP login to report — not working

Emailed District/Zomato support — no reply at all

I have solid proof:

Booking confirmation

Call logs

₹120 bank deduction SMS

Despite all this, I haven't received any refund or support. This is serious negligence and consumer harassment.

I request a full refund of ₹120, and compensation of ₹5, 000 for the emotional distress, public embarrassment, and lack of support, which directly affected my dignity and peace of mind.