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Zomato Complaints & Reviews

www.zomato.com/india

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Updated: Aug 25, 2026

Complaints 7942

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711

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7231

Bad 😕 It seems that Zomato has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.

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We waiting more than 10 days for refund,

RRN[protected]

I checked with Bank side still my food refund received...

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Address: vraj dham society

Website: [email protected]

ORDER ID NO - [protected]
DATE-19.09.2025
LOCTION - SURAT
FOOD - DRY MANCHURIAN
sir mene 19.09.25 to evening me 6.15 pm ko zomato me order kiya the dry manchuria ka . order hone ke bad delivery ka time 79 mint bata raha tha to mene 6.20 pm ko order cancel kar diya tha .. sir mere 236.75 rs charge refund nhi kiye he zomato company .. sir please my amount as soon as possible .. i request yor sir please refund my...

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I have been ordering from ZOMATO by seeing their PRICE MATCH guarantee information on their app but now i realize everything was a SCAM. It was nothing but a MISLEADING INFORMATION provided by the COMPANY to attract people to order from their app. They are charging almost INR 300 more for each dish and every order and on top of that they are charging again some fees like platform fee delivery fee partner fee ETC. Please take action against...

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Address: Gorakhpur

Dear Zomato Support Team,

I would like to bring to your notice that for my recent order, I have made the payment twice – once through the Zomato app and once directly to the delivery person thru to UPI.

Details of my order are as follows:

Order ID: [#[protected]]

Date & Time: [01/09/205 & 8:30 pm]

Amount Paid: [109]

Payment Mode: [UPI]

Kindly...

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Address: jaipur

I have made a payment of ₹197 through both online and offline methods, but it is not reflecting on Zomato’s account. Kindly process my refund....

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Address: BLOCK 66, FLAT-1E, GREENFIELD CITY, Shibrampur, Kolkata-700 141

Through Zomato app, I ordered Sweet Curd on 20.7.2025 along with other 3 items. While I don't have any objection to the prices charged for those 3 items, the price for 200 gm of sweet curd charged at Rs.295/- is abnormally high and hence unacceptable. Please note I personally contacted the sweet shop from where the sweet curd was supplied and they have informed that they sell sweet curd at Rs.300/- per kg. and not at Rs.295/- per 200...

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Zomato – A Platform That Rewards Fraud Over Customers
I never thought I’d say this, but Zomato has officially lost my trust.

On 21st July 2025, I placed an order from Taste of Tandoor through Zomato (Order ID: [protected]). After waiting two hours, the app marked my food as “delivered.” But nothing arrived.

I contacted the restaurant, who shared the delivery rider’s number...

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Address: Bangalore

In one of my order, one of the items (2*2 panner paratha)was missing and when I reached the zomato app for resolution I was directed to write an email which I even did with video recordings and pictures of order received. However, I still get a response where they can't take any further action and have taken this as feedback for their internal assessment. I mean wth, what about the loss I'm bearing being a consumer. I paid for the food and...

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Address: Palletis Spice Villa No. 167, 2nd Cross Rd, AECS Layout - B Block, Singasandra, Bangalore, Karnataka â€“ 560068

I booked a table through the District by Zomato app at Palletis Spice Villa, AECS Layout, Bangalore for 8:30 PM on 17th July 2025, and I paid ₹120 in advance.

When I reached the restaurant with my friends, it was closed. I called multiple times — no response. This caused public embarrassment, mental stress, and completely ruined our plan. The platform and restaurant both failed in providing a basic service that was paid...

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I placed an order worth ₹783 but received a completely wrong item worth only ₹365. I immediately reached out to customer care and was asked to send an email. I complied and shared all necessary details including the image of the food received, my original bill, and the bill of the incorrect item.

To my surprise, I received an extremely irresponsible and disappointing response from Zomato stating, "No further action will...

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This is outrageous. I just received my pizza and it’s completely spilled, smashed, and disgusting to even look at. This is not just bad service — it’s shameful.

How can Zomato allow such careless, pathetic packaging and delivery? I’m shocked and absolutely furious. I’ve paid full price for food that’s now garbage.

I’m not going to stay quiet about this — I want a FULL refund IMMEDIATELY, and this...

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Address: 139-P, Sector 44 Gurgaon Gurgaon District Haryana, India - 122002.

Respected Sir/Madam,

This Is To Bring To Your Notice That The Pizza Hut :~ Chicken Supreme (Medium, Stuffed Crust - Maxx] x 01 Quantity For The {Order ID/Number :- #[protected]) Has Been Delivered In Completely Rotten /Spoiled Condition By Your Zomato Delivery Agent Which Is Completely Unacceptable As It's Totally Inconsumable...!!! I Hope That Sir/Madam, You Yourself Can Understand Such An Unexpected Incident Which Raise The...

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Respected Sir/Madam,

I am writing to express my disappointment and frustration regarding a rejected order (Order ID: [protected]) placed on June 13, 2025, for ₹654.40 via UPI. Despite the order being rejected, I have not received the refund amount till date.

Details of the Order:
- Order ID: [protected]
- Date of Order: June 13, 2025
- Amount: ₹654.40
- Payment Method: UPI
br...

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Dear Zomato Support Team,

I'm writing to bring to your attention that I haven't received a refund for my order #[protected], which was placed on June 13, 2025, and was rejected. Despite being informed that the refund was re-initiated on June 16, 2025, I still haven't received the amount of ₹654.40 in my UPI account.

Order Details:
- Order Number:[protected]
- Date of Order: June 13, 2025br...

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Address: Ground floor, 12A, Meghdoot, Nehru Place, New Delhi 110019

Website: www.zomato.com

Dear sir/Madam,
I was Ordered food but unfortunately I was canceled my order before delivery agent assigned( may be with in Two minutes) i got notice while cancel the order you have cancelation charges but it shows total order value as cancelation charges after canceled my order it is not expected. After that I don't have any option to contact you and restaurant as well ( restaurant number not working) you don't provide any chance...

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Today, on the 10th of June, is my brother's birthday, and I ordered a cake from Zomato and received the wrong one. Regarding the same, I have raised the complaint on the Zomato app but didn't get the right response, and I also contacted the restaurant and the delivery partner, and they also did not provide any help, and they raised their voices against me. I need my refund from Zomato, and I really feel bad because today is the birthday....

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Address: India gate hotel at thoraippakkam,chennai

7th jun i ordered beef biryani 2x but they delivered a chicken 65 biriyani.Even not beef 65 briyani.And package was so poor. Today I really disappointed with zomato and that restaurant. So I need my money back. Because I can choose chicken 65 or beef 65 biriyani with their menu but I choose beef biryani cause I love it to eat. But they packed something else with their own choice. So kindly return my money back....

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I raised a complaint regarding my order placed on 26th May 2025 (Order ID: #[protected]). The order included an item – Unni Appam, which was charged at ₹74, but upon delivery, I found it to be a packed item with an MRP of ₹52.

I immediately reported this issue, and your team assured me that a customer executive would contact me within 48 hours. However, there was no response from them then I sent a mail on 31st May...

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Address: Nagpur

My self ankit ramteke My id was terminated since aug 2024 i log ticket from app but it could not be activate.

Fe1969222
Nagpur...

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Hi team,

Zomato have very unprofessional services. I had placed order on their website which took almost an hour to reach me. I ordered this and informed delivery boy to deliver this order without making calls as i might be on work call as i was working from home. Still he called me and cancelled my order whereas my address was absolutely correct and zomato charged me total paid amount 168 inr as cancellation charge this is...

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