Zomato — Dominos Pizza via Zomato

Address:

Patiala

Dominos may make alright Pizzas, however the team of personnels working are unprofessional to the highest marks possible. 30-40 minutes after receiving the order, they called to inform that the oven is not working therefore unable to process the order (this is the time frame by when the order should have been already delivered). Then instead of cancelling the order, they marked the order delivered. Now, 1 week later there has no refund been done. It is fortunate for me that I have proof of chat on Zomato app regarding the cancellation on the day of the order, otherwise there is no other proof of cancellation. An unprofessional and terrible error OR an intentional lowly fraud???