Zomato — faulty penalty charges applied without any notification

Address:

Sector 51, 122002

Zomato support request (735336)
This is regarding my order number: [protected]

I placed an order on june 21 at 9:16 pm for rs. 128, then 2 mins later this order was cancelled and no yet accepted by the restaurant, i cancelled it and placed anther order from other nirulas at 9:18. I was’nt notified of any cancellation fees being charges at the time of placing order. Few days later when i try placing another order these cancellation charges are automatically applied to the new order and are unreasonably being forced. This is’nt a matter of rs. 128 but a way o[censored]nreasonably harassing the customer. For further details pls reach out to me at reema. [protected]@gmail.com

On contacting the support team, they are just talking about the updated policy of zomato and don’t give any concrete solution or evidence of the chat that says i was informed about the cancellation charges.