Zomato — food delivery fools customer

Address:

560097

Today i have ordered food in cubbonpete biryani through zomato by 8pm prepayment done through paytm, but after 20min i got a call from zomato executive and said due to some issue cubbonpete biryani restaurant is not responding for order which is placed (Zometo to
Executive called from [protected] number)

And zomato executive said he will replace the food from alternative restaurants as they don't want to cancel my order and extra money will be barred from the zomato and he said he will place the order from biryani house.

But i dint received the food even after 11pm.

When i checked with zomato chat support they are not updating me whether i need to replace the order from different restaurants or not and they holded me in chat for 3 hrs... And zomato made me to sleep hunger.

Zomato treats their customer like beggars..

Screenshots of chat is attached..

Please look into this issue...