Zomato — fraud company zomato

Address:	Ghaziabad, Uttar Pradesh, 201009
Website:	Www.zomato.com

I made an food order through zomato on 16 nov 2018 with order no [protected],
Against which i faced fraud and pathetic customer service from zomato.

Firstly i need to cancel the order as it is placed by zomato without any final confirmation and deduct the amount through paytm. But when requested for cancellation within a minute or so they denied by saying that the has been confirmed they don't have any policy to cancel it. Don't why is that so.

Than i supposed to have my order to my address but after half an hour when i checked the order status it shown canceled due to i am not reachable over phone although phone is on and no one call me. Than if my order is canceled i supposed to have a refund but again i saw this reason as per which i will not get my refund... "please be informed that zomato doesn't support cancellation of the orders post confirmation by the restaurant. It is so because once the order is confirmed, restaurant starts preparing the order.
And if in any case the order is cancelled, then you would be charged for the cancellation of the order which would be of equal amount to the order value."

If i am not reachable for 20 min or so than the order cancelled by zomato without any further information and refund. Is this the policy of zomata is correct?
They may follow other options like it has to delivered to my address or it may get delayed by sometime but the cancellation of whole order is just fraud they are doing with the customers.

Moreover i did chat, mail to them regarding my concern (They don't have any customer care no.). But no one responded positively only i get the robotic reply like above.

I know i will not get my refund but this fraud has to take up as they may doing this with other customers.