Zomato — fraud service

tashu barua

from Noida, Uttar Pradesh

Address:

New Delhi, Delhi

I am highly disappointed by your service, on November/11/2019 at 11:10 pm i placed an order from your app restraunt name " WAT-a-Biryani" i ordered 1×mutton dum Biryani and 1× vegetable fried Biryani sub-total was ₹654 order and online payment was successfully accepted, after waiting for more than 1 hour i spoke to the delivery guy name " Sudama " he informed me WAT-a-Biryani is closed from past 7-8 months later my order was cancelled by your app (I DIDN'T CANCELLED IT ) and a refund of ₹484 was initiated. You have not provided any customer care number is it ethical ? Isn't it a fraud service which you are running ? Your application is showing restaurants which are closed from almost 7-8 months along with that accepting Payments and
Instead of refunding the full amount you're deducting 1/4th, i need my full amount back and provide contact number of your customer care, do the needful as early as possible.
Thanks,
[protected]@gmail.com

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Zomato customer support has been notified about the posted complaint.

Nov 13, 2019

Updated by tashu barua I am highly disappointed by your service, on November/11/2019 at 11:10 pm i placed an order from your app restraunt name " WAT-a-Biryani" order I'd : [protected] i ordered 1×mutton dum Biryani and 1× vegetable fried Biryani sub-total was ₹654 order and online payment was successfully accepted, after waiting for more than 1 hour i spoke to the delivery guy name " Sudama " he informed me WAT-a-Biryani is closed from past 7-8 months later my order was cancelled by your app (I DIDN'T CANCELLED IT ) and a refund of ₹484 was initiated. You have not provided any customer care number is it ethical ? Isn't it a fraud service which you are running ? Your application is showing restaurants which are closed from almost 7-8 months along with that accepting Payments and
Instead of refunding the full amount you're deducting 1/4th, i need my full amount back and provide contact number of your customer care, do the needful as early as possible.
Thanks,