Zomato — Hair Found in Food Zomato Denied Refund (Order ID: [protected])

Address: Subhash Nagar Vishnu garden Delhi

On 22nd May 2025, I ordered food from Punjabi Angithi by Vegorama Group via Zomato (Order ID: [protected]). I found hair in the food, which is a serious hygiene issue.

I immediately raised a complaint with Zomato and shared photo proof. However, they refused to process a refund, saying the image didn’t pass their internal checks—despite the clear presence of a foreign object.

I request the Consumer Forum to kindly intervene and direct Zomato to:

Provide a full refund

Take necessary action against the restaurant

Proofs are attached.

Name: Riya Mahobiya
Email: riyaa.[protected]@gmail.com
Phone: [protected]