[Resolved] Zomato — improper delivery of order

 
5 Reviews
India
 Jigyasa2929 on Jul 19, 2018
Hi.
The last two orders that I had placed with Zomato really got me disturbed. I placed an order for momos, which when delivered, were cold and drenched in water. Another time, the delivery boy switched my order with somebody else's, . When I called and complained to the restaurant concerned, they said they would deliver pasta to me and I would only have to pay the difference between the previous order and the later one. Instead, when the pasta reached, it was stale and tasted sour. I tried calling, and the only answer I got from the restaurant was that they would deal with the issue the day after. How can a delivery outlet shun its responsibility like that. More so, we ordered at night, and had no other option to order from elsewhere. I would be grateful if the company could seriously look into this.

Complaint marked as Resolved Sep 7, 2018

Complaint Status


[Jul 19, 2018] Zomato customer support has been notified about the posted complaint.
Verified Support
Zomato Customer Care's response, Aug 07, 2018
Please share your registered contact details, so that we can get this checked.
Complaint comments  4 Comments     Updated: Share0Tweet0

Comments

We have order 3 mini chicken biryani but we have have got 2 only and also food was not discomfort .that order also came late and also first he arrived again he went back when he came at time then also wrong order
musham sanath's reply, Jul 8, 2018
We have order 3 mini chicken biryani but we have have got 2 only and also food was not discomfort .that order also came late and also first he arrived again he went back when he came at time then also wrong order
for this we have wasted our time .
I ordered some food from zomato,
i was told by their executive that i will get rs 100 paytm cashback in my account within 24-48 hours for my first order,
but they are saying that they will not give the cashback, i have all the screenshots of the chat
mob. no. [protected]

I have ordered full chicken mandhi but received half chicken mandhi ...wrost experience with Zomato..

I have ordered my food on 6 july and I have charged for that. My account balance was debited. But my order is not placed. I order it repeatly So I want that 75rs refund as soon as possible on my account...

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    Zomato - improper delivery of order