Zomato — issue with refund

Address:	560019
Website:	Zomato

Added food items to cart on zomato on 21oct2018 and before editing the required food and quantity, the amount got deducted from my paytm. It was also showing that the restaurant has not confirmed the ordered yet. I called up the delivery boy using the number provided on the app. When i told him that i would cancel the order since there was technical issue which didnt allow me to update my order. Instead zomato deducted amount from my paytm instantly without hotel confirming order. The delivery boy said he would ask customer care person to contact me to. Update this on system. Since the hotel hadnt confirmed the order till then, i asked her to cancel my order and enquired about refund policy. She said she could cancel the order and the amount 172/- would be refunded within 24 hours. When i didnt receive the rwfund even after 24 hours, i messaged helpline on zomato app. They behaved so irresponsible in providing proper explanation. Intially they said they would do within next 24 hours. Later came back saying they cannot refund since the hotel had already prepared the food. When i told them i can provide proof on hotel not confirming the order when i spoke with customer care, they said the address was not correct. I had placed orders before. But never encou ntered address issue. Even if this delivery person had issue, he could have contacted me for directions. Now they went back and updated on app that i was not available to collect food when delivery boy came here. How much they lie and act cheap for 172/-. Pathetic and fraud.