Zomato — money debited but order not placed and did not receive any delivery

Address:	New Delhi, Delhi
Website:	Zomato.com

Today in the afternoon, i ordered food (1 full kadhai paneer, 1 full paneer butter masala and 10 butter rotis) from ne jac restaurant on zomato app. I completed necessary steps and proceeded for the payment. money got debited from my account but i couldn't see the order in the order placed section and also i didn't receive any delivery. i received this message "thank you for using your sbi debit card 60xxxx357 for a purchase worth rs201.0 on pos 80603432 at zomatopaytm txn#[protected]." i texted on zomato chat but didn't receive any suitable reply. I am highly disappointed and i want my money back. I want necessary resolution and want to request for the refund. Please help. I am attaching the screenshots of payment done and the sms i've received. Please respond