Zomato — money deducted but order not placed through the zomato app

Zomato — money deducted but order not placed through the zomato app

N NishantReddy from Hyderabad, Telangana Oct 7, 2018

Today i have tried to place an order using zomato app at swagath grand restaurant using code save50. Money have got deducted from my account but no order got placed. I have tried calling zomato customer care but no one is responding. I have also confirmed with my bank's customer care, they have said that money have got transferred to zomato account successfully and there is no fault at their end. I have also attached a screenshot of the transaction as proof. Please refund my money as soon as possible. Otherwise i will never order from zomato everrrrr again! It is totally unfair on zomato's part, and is cheating customers by unsafe banking through their app. Atleast they should try to answer customer calls. +1 photos Was this information helpful? No (1) Yes (23)
Zomato customer support has been notified about the posted complaint.
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Saiteja Vinnakota

from Port Blair, Andaman and Nicobar Islands

Nov 6, 2018

Money of 80.200 is debited but order not placed .
Reference number - IGAESFCZI0

KavyaE

from Bengaluru, Karnataka

Dec 30, 2018

I tried to place an order in zomato at abhiruchi homely meals Yelahanka, Bangalore.
Money of 90.00 is deducted but order not placed.
Reference number:[protected]IGAFBQUSK9

Juhi591

from Mumbai, Maharashtra

Apr 17, 2019

I had placed an order which got cancelled but money was deducted from my bank account. It has been 5 days and I have still not been refunded my money. The customer support has stopped responded to me. Never going to use such a pathetic app again.

Vrutik

from Surat, Gujarat

Jul 29, 2019

Yesterday i had tried to place an order using zomato app at only dhosa.Money have got deducted from my account but no order got placed. I have also confirmed with my bank's customer care, they have said that money have got transferred to zomato account successfully and there is no fault at their end.Please refund my money as soon as possible. Otherwise i will never order from zomato everrrrr again! It is totally unfair on zomato's part..