Zomato Complaints & Reviews

Dear sir

Your app is not working proper on 7/10/2018

Though i have entered promocode sun50 why ordering food it is not applied and i am got billed without discount and cashbank.

Your order [protected]

As there is enough balance in paytm it is deducted from paytm though i got error.

Please look in the matter and refund me 50% as per promo code

Regards
Gopesh
[protected]

Date : 7th october, 2018.

I made a purchase of rs. 200 at "wat-a-burger", greater noida, through my debit card.
The money was debited from my account however few seconds later a message "couldn't connect to gateway" was being displayed on the app afterwards. On going to previous page it asked whether to cancel the transaction, since the app was jammed at that state, i cancelled the transaction.
No order was registered and money got debited from my account.
I want the money returned.

I read your ad in today's newspaper about your 'no-cook sunday's which also specified an offer from king's kulfi with a code 'sun50' using which we could order two kulfis for just ₹39. Once opened the app on my phone, it took a hell lot of a time to even load and since i had to order it for my family living somewhere else, it took an awful lot of a time to even switch my location. After switching from my mobile data to wifi and vice-versa uncountable times, finally, i could switch my location. Now, i find king's kulfi, i take two kulfis and voilà, the total is over a hundred and ten bucks. A small caption stating that the code 'sun50' is valid only if you do not use cash a mode of payment. Here, i would like to highlight the repeated crashing down of the server. I know that it has been a lot of orders for you today but the basic unit of your service is a customer and if you fail to impress a customer (Just like you did with me today) you may lose him/her to other apps like swiggy and foodpanda (Which you did today). Secondly, i would like to draw your attention to the ridiculous policies which you foster. What the hell does it mean that we do not have any offers on cash payment. Don't the payments with cash and card/paytm/net banking give you the same money. If yes (Which i am highly sure of) what the devil does it mean to not give the offers on cash payments. Today, zomato, you lost a client to swiggy and i will make sure that my family members and friends too start using the same.

Today i ordered food from zomato (Kfc). I completed necessary steps and proceeded for the payment. I paid online through my debit card. I received a message of credited money. But the order showed incomplete payment.
Order was not delivered and money was also deducted.
So i want necessary resolution and want to request for refund.
I can provide necessary details like order no., date and phone no. For the order.

This is the second time ordering through zomato has been unsuccessful. The money from my account has been debited but yet the order has not been placed. There is no means for me to check where the money is going and how and when it will be recreditted. The procedure is completely unreliable! The order was made for rs340 from al's pizzeria at around 7pm today.

Zomato has advertised in newspaper that in chandigarh 50%discounts shall be given on all orders using code sun50 but their site is crashed and no order is being booked. They have also added 30/as delivery charges. The site says it is not 50% but maximum 150/ that too is not available when we book it says use coupon save50 to get 100/off. The north regional head number [protected] is also suspended for today. Clean case odlf cheating of consumers

Dear sir/mam,
Please check my previous order at my account "[protected]@gmail.com" on zomato at tav prasad.
It's too much late delivered like totally 2h delivery then it's giving totally bad quality food.
I am contacting to restaurant but he is told me please call to zomato then i am calling to zomato delivery boy he is saying contact to restaurant.

Please help me out my today money is totally wastage.
Please help me and return me my money back.

Today i was order 2 roll from roll box (Paschim vihar) at 04:04. Also apply sun50 but any how code will removed. I messaged zomato in support (Chat) i requesting to cancel my order. But reply to late by company (I refused to taken the order.) i will not satisfied chat. End i will said kindly place my delivery. Then zomato have a rejected my order. Not refund my money.

Order id: [protected]
Attached file : https://imgur.com/a/tNl5eqs

Hi Zomato,

Please answer me one question.

WHY YOU ARE RUNNING THIS BUSINESS WHEN YOU DON'T HAVE ENOUGH INFRASTRUCTURE ?

You support engineers take more than 1 an half hour just to check wether the order is placed or not. Always you have some technical difficulties.

Please stop you business and start running some tea shop, you can earn a lot compare to what you are earning now.

I was checking zomato app... Wanting to place an order... Suddenly app closes down... When reopening msg came can't connect to server... However got text msg that order has been placed... Money was debited from my paytm wallet without any intimation.... I immediately tried contacting chat.. 9 mins wait time... Informed restaurant... However no response from zomato chat bot... After 16 mins got response "hi payal"... Post same again no response even after 29 mins now.. No msg that pick valet will be aligned, however suddenly got a pick up msg... Called valet.. He was kind enough to help me and said that order will be cancelled and i will get a refund... He said will arrange call back... However did not receive any call yet... I want my money refund and apology... Otherwise will move to consumer court... Zomato cannot deduct money, just for visiting their payment page... This is illegal and i will not let same happen want a refund in same paytm account... Zomato don't have any contact number of customer care as well and your chat don't respond even after 29 mins... I want refund... Payal sharma.. Contact [protected]

Hello sir, we ordered chicken tikka and chicken archaeology we gave 268 rs.. By we didn't recieved food but i got message that it food was delivered.. But i didn't received.. I called delivery boy and he said he was in another delivery.. Ieill pay 100 rs.. It's really shocked me.. What is going on.. He was not responding now.. My money was debited.. U have to solve my problem otherwise i will take it as seriously i simply loss my money and cash back offer also... I[censored] not solved my problem i will share it with my friends, neighbours and colleges and with media... U have to solve my problem
Thank you

Today i ordered 3 plates chole bhature (Rs225) from bunty chole bhature (Indrapuram) via zomato app.
The money was deducted (Via sodexo meal coupon) but it’s written that no order placed.. Even i called in the restroom and they said the guy has come and taken your order but it never reached me..
Very very disappointed please look into the matter..
I have ordered it from my brothers phone
What is the procedure of refunding the money?

I ordered food from zomato, food delivery service. I made the payment via paytm. The amount for the food was deducted but neither the order for food was placed nor it showed in the zomato mobile application. That order is placed or not
Then i contacted zomato customer service through their chat service but they were not responding, and it kept on displaying to wait for 1 minute i waited for 1 hour (Still no response) but there was no response from them, when i contacted the restaurant to ask whether the order was placed or not they said no the order has not come through, it's been 2:30 hrs now, i placed the order around 3:00 pm they have not even responded yet, i am still hungry waiting for my food.

Zomato in this way you fool people. I ordered on zomato at 2:52 and when i try to order the food the order got stuck and they deducted my money from my paytm account and they showed error on order. When i tried to chat with zomato they said there is technical error and said me to go to restaurant. Then i go to restaurant and the said we cannot do anything in this matter. What the # zomato i want my money back in anyway. My transaction i'd [protected]

Zomato was sending messages since yesterday to give flat 50 percent discount on sunday. I ordered food from cafe connect, amritsar for rs 1312 through debit card and was surprised when i got a message from my bank that the whole am6of rs 1312 has been credited. I felt so cheated by the zomato group. I tried to search zomato helpline but didn't find any working number. I called cafe connect but they were unable to help pr cancel my order as i had placed the order through zomato. Please refund my 50 percent as claimed by zomato or else i would have to lodge a complaint against zomato in consumer court.

I was trying to place order from but my money got debited and order was not got placed (Using paytm), i tried to call zomato customer care but could not reach. Please provide valid customer care no for pune region.
Below is the order id for your reference.

Ztd182a2a73a81a438a9

Please let me know how can i get my money back. I think zomato is big scam and these people are scammer. No customer care no, no complaint mail id, no online helpdesk.

Today, i tried to order from kfc and used sodexo meal card for payment after using sun50 promo code, but instead amount got deducted immediately without any order getting placed with message displayed as "bad gateway"
Also no response from customer care
This is seriously an urgent matter and request you to revert back at the earliest possible time.

Order not reached to restaurant and also money is not delivered to their account. Still money is deducted from my account on doing online payment. Plz make provision for the refund as money did not reach restaurant but deducted from my account. Also no customer care response either on application nor on wesite. Such kind of service delivery is unexpected from enterprises like zomato!

I ordered food using zomato app in chhicken express hotel for 500 rupees and they delivered uncooked, smelly and un hygine food. When i tried to raise a complaint there was no response since last 4 hrs. This is really horrible zomato always have this issue they never communicate to cudtomer. Some restaurent themself recommend us to use swiggy and food panda. This time my mother vomited after eating that smelly chicken.

Zomato order id: [protected]
Contact number: [protected]

I have ordered veg. Handi n dal khichdi from modern kitchen, dombivli. The payment deducted from debit card ending 3679 (₹200) but order not placed with modern kitchen. Order no. Is zomato 1167959. Please arrange refund for the payment i have done. What kind of service you are providing as there not a single number which is operational and on zomato app also there is no customer care or helpline number available for customers to complain or get help. Very pathetic service...