Zomato — my account blocked by zomato

Zomato Blocked my account stating that their system detected my activity as spam.
They stated "The reasons causing the account block are subsequent order cancellations, frequent reports of poor quality and a few merchant complaints."
I haven't cancelled any order in the past. I just complained for food when the food was not good and even with proofs of the problem. I never demanded to give me refund unless it was extreme case like in my second last order the cake was totally spoiled. No one will ever spoil their food which they have to eat just for raising a complaint. Almost everyone knows that these algorithms are not 100% accurate. I even had the Zomato Credits of the cake which I haven't even used yet. Zomato is not providing any satisfactory reply. They are not even looking deep in this matter and just replying the same thing.
Please reactivate my account as if I had done something wrong then I would not have raised any complaint.
My mail id is [protected]@gmail.com