Zomato — neither delivered food nor they refund my money . | |
Order number: [protected] Placed on 26th Feb at 01:18 pm. App: Zomato Mode of payment : Google Pay I have ordered Butter Chicken Naan & Crispy Corn Meal from UBQ by Barbeque Nation and the delivery person was late so I called him and when I asked him for my order he said that my order is cancelled because he wasn't able to connect with me. Then I connected zomato on chat, they also replied me that order was cancelled as my phone was not able to connect. And when I asked for refund they replied that they will not be able to initiate a refund as there delivery person and support team tried several times to reach out to me but there was no response from my side. But my number was never unreachable. Neither the delivery person called nor zomato tried to inform this once. Do zomato doubt customers intentions? Is our money is just a piece of paper? Was this information helpful? | |
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