Zomato — no delivery of paid product

Zomato,
This is complaint of october8 and no reply from zomato. Very dissatisfied and disappointed as a customer.
I didn't get the pani puri which was ordered by me from gurukripa hotel, sion, mumbai today. The delivery person did not have the pani puri in his packet which he got from gurukripa. When contacted gurukripa they told that they have given the pani puri to the delivery person. The delivery person says that he didn't receive the pani puri from the hotel.
The tom, dick and harry game was going on and i became the loser.
I had already paid the bill via internet banking and never did i get my pani puri from this hotel.
I am very disappointed and feeling cheated by you'll.
I would like to have my refund of rs. 50 which i have paid for the pani puri to you'll for my order from gurukripa hotel. I tried to call you'll on the number[protected] but no one picked up the cell from your side. This was very humiliating.
Looking for the positive reply and my refund of rs.50 towards my bank account of indian overseas bank from which i have made a payment of rs. 216 to you'll.
Please refund my money of rs. 50 as soon as possible.
Thanks and regards