[Resolved]  Zomato — non refundable policy

Website:

Zomato mobile app

Hi,

On the morning of 26th september 2018, i happened to come across zomato annual membership ad and clicked on the link out of sheer curiosity to check the offer. I am not a regular user of the zomato app myself and wasn't aware that my husband's paytm account was linked to it. I was just checking the offer but by mistake the payment was made from my husband's paytm account. Now my husband already has an annual membership and we do not want another one, but zomato is not ready to refund the amount, even though i informed them about the glitch within 15 minutes. It was a genuine mistake and i haven't used the membership benefits and yet they are denying refund citing t&c.

On registering a complaint, they have conveniently asked me to 'enjoy their services at their partner restaurant'. This is highly unacceptable. I do not wish to continue with the annual membership as i did not want it in the first place. Zomato should provide me with a refund rather than hide behind their policy and t&c. I need to understand why is it so difficult for them to provide a refund. This is unethical behavior on their end and sheer loot.

Such genuine mistakes happen all the time. The amount i am talking about is my hard earned money and i am not willing to waste it on their membership. I am not someone who can afford to loose such money.

I want a refund of the membership amount paid. I do not care what their t&c are. If they have a business to run, i too have expenses to take care of. If i this issue isn't resolved immediately, i will have to escalate it further. Not just because i can't afford letting the money go, but also because their policies are unethical.