Zomato — not processing refund

I ordered something and it failed to go through, however the money was deducted from my account, and i still haven't received a refund! It is order number [protected]. I need immediate refund as each rupee is scarce for me and i'm a student. I had used the customer chat option on the app and they said a refund will be initiated but it hasn't. I need that money to pay my college fees and the company is lagging. This is nonsense. Please take appropriate action immediately.