Zomato — online food order rejection

Umakesava2001

Address:

Balaji Nagar Colony, Venkatraya Nagar, Nizampet, Hyderabad, Telangana 500090, Hyderabad, Telangana, 500090

Hi team,

Due to incorrect address, delivery person tried to reach me via your customer support. However, due to natural call issues, i was late in responding to your calls and with in 5 mins i tried to reach your delivery person. However, he told that he rejected the order and told me that he is returning to restaurant, but did not returned in real.

I was charged around rs.400 and even food also did not deliver. No support was provided in any form.

Please help me.

Thanks
Umakesava
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Comments

Shou Vik

from Delhi, Delhi

I had ordered food from Shawarma Nation on the 2nd of May at 1.50 am but it was at the wrong address so I cancelled the order. The order was prepaid from my Paytm wallet. But, after cancellation the amout for the order i. e. Rs 340 was not returned to my wallet. The chat support shows a penalty of Rs 340 was charged which seems unreasonable.

Dishant Bulsara

from Mumbai, Maharashtra

I have ordered two milkshakes but when i have received that parcel it was not properly packed and everything gets scattered in polythin bag !!

You guys have spoiled my mood as well as my Money. Next time i wont place any order from zomato and never suggest any one to use it !!

Palwasha khan

from Raipur, Chhattisgarh

I have placed an order today (25.04.19) . Amount Rs.871 is deducted from my account but order was not placed. I have called zomato customer care many times but they are not responding. What is the procedure to get the amount refunded.
please reciprocate at the earliest.

Isha Khattri

from Lucknow, Uttar Pradesh

I placed an order for one full Chilli Chicken. I received a normal size box with with mere three small pieces.
I duly registered a complaint, and No action was taken.