[Resolved] Zomato — order money paid but never received the order

Darshana79

from Ambala, Haryana

Address:	Jaipur, Rajasthan, 302015
Website:	mobile app

Sir

My order Id with Zomato : [protected], I have made the payment using my Paytm soon after that I got the response that your order declined by restaurant, I intiated the chat with zomato help they said that amount will be refund is autointiated and it will reflect in your account in 24 to 48 hrs.

Now when i ask about the refund they are saying the team tried to approach me but i was not reachable. I never got any call.

It seems very unethical on Team Zomato part. I am attaching the chat for your kind reference. and order in which it can clearly seen the time i made the order is 1.06 and with in 10 - 15 mins omato is claiming that there person was there to deliver I was not reachable as at 1.21 pm I have chatted with their support.

As Support Teaam think that amount is small and customer will not bother

+7 photos

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Dec 23, 2018

Complaint marked as Resolved

Zomato customer support has been notified about the posted complaint.

Verified Support

Nov 15, 2018

Zomato Customer Care's response Hi Darshana,

We are forwarding your details to the Order team right away. Somebody from the team will be reaching out to you with a solution at the earliest possible.

Thanks.