Zomato — order placed. didn't deliver the food. customer service not responding. didnt return my money

sridhar486

from Hyderabad, Telangana

Website:

Zomato

Hi,

I have placed an order n[protected]. Order# [protected]. Placed order using paytm at 9.20PM. I have waited till 10 PM and since i see no progress in the delivery, i have pinged the customer service.The service is so pathetic, i got a reply from them after 10 min saying just Hi to me. I have explained the issue. For this again they took some 10 min and told that there is some issue with the device of the delivery person. Like this i have chatted for around 20 min.finally he offered me to arrange a meal and when i said yes..i didnt get any reply from the customer support. and its 11.15 PM. they didnt even refund the money for the job which they couldnt do.

I think food is a basic thing and when people are doing business on these things should be much more more responsible. Also they are not doing it for free right. They should leave the business if they are cant pull this off.

I am sleeping with empty stomach because of these pathetic service. Atleast will hope they deliver it in my dream or dream of getting a reply from their customer service.

Thanks.

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Comments

sridhar sunny

from Hyderabad, Telangana

I have order chicken biryani's.
But I have received vegatable Biryani's

Pragnya Ghosh Dastidar

from Kolkata, West Bengal

I ordred chckn tikka and nun.for delivery the boy called me once and i told him my address.bt after 7min zomato called me and told food cannot be delivered as my add is showing wrong.and they immediately cancelled my ordr.then i called the delivery boy again he behaved very harsh and gave excuses and cut my call.i want my money back.