[Resolved]  Zomato — order rejected - no refund

Address:

Chennai, Tamil Nadu

Hi,

Zomato executive called me 4 mins before i try calling them back. I was stuck up in a meeting due to which i couldn't pick up the phone right away.

I reverted back on call 4 minutes after before which my order was rejected already.

I am highly surprised on the impatience that the executive had. I had occasions with swiggy where my phone was not reachable for more than 10 minutes and i had to call him through my other number 10 minutes after swiggy executive reached my place. Executive was still waiting on me. That is customer obsession!

Me and my teammates were hungry for an hour as the food wasn't delivered to us, we had to go out and eat!

Zomato is telling that my whole 859.08 rupees is a cancellation fee.

Knowing that i am not getting my money back after not getting to eat my food is highly frustrating! This will be my last order if i don't get a proper response.

Order summary
Order id: [protected] date: 01 jul, 2019
Sp infocity
Chicken biryani (2 x ₹180) ₹360
Mutton biryani (2 x ₹240) ₹480
Chicken 65 biryani (1 x ₹200) ₹200
Packaging charge ₹28.08
Delivery charge ₹25
Restaurant promo (₹104)
Promo - (Zomatohdfc25) (₹150)
₹859.08