Zomato — payment failed during order but deducted money not refund.

Address:JP Nagar, Bangalore, Bangalore, Karnataka, 560078
Website:ZOMATO

On 14th of September I try to pay bill through UPI ID but somehow payment shows failed two times and money deducted from my account.
After 5 days on 19th September payment status show's paid.
I message ZOMATO customer service to refund my money but they don't resolved this issue any way.
I call to the customer service of State Bank of India for this issue but they responded to contact the food service company for money refunding.
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