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Zomato — payment refund pending

Hi, i am supposed to receive around 150/- as refund. I have been following up with them since 3-4 days. They first told me it shall be done in 24 hours which was not done. The next day when i followed up i was assured another 12 hours and it should be done. Yesterday when i followed up they promised me to get it resolved in 24 hours. Today when i followed up they say that it shall take another 24 - 48 hours. The worst part is they are not even refunding in my paytm account from where the payment was made. It's just zomato credits and even that they are not processing it. My order id is [protected].
Mr. Deepinder goyal, hope you read this. You should be aware how a loyal customer is been treated. I stopped using zomato since last 3 days, just an fyi... Not sure if you would care anyways.

payment refund pending
payment refund pending
payment refund pending
payment refund pending
payment refund pending
payment refund pending
payment refund pending
payment refund pending
payment refund pending
payment refund pending

Complaint Status


[Jun 02, 2019] Zomato customer support has been notified about the posted complaint.
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    Customer satisfaction rating
    11%
    Complaints
    4415
    Pending
    0
    Resolved
    472
    Zomato Phone
    +91 83 7509 7031 [South]
    +91 83 7507 3452 [North]
    +91 83 7509 2754
    Zomato Address
    139-P, Sector 44, Gurgaon, Haryana, India - 122002