Zomato — poor service and loss of money

There are multiple times zomato has proven incompetent in its services
From the smaller inconveniences like the delivery time and spillages to the larger ones that i will now be listing down
In january i had made the payment for a years worth of zomato gold subscription which did not get activated
I wrote a complaint immediately and the customer support informed me they were sorry and i would receive a refund in 4-6 working days
It has been over a month now and upon further communication with their support team, they informed me that the refund would not be made but i would get a subscription until april
I have paid for the services until january 2021 and i am being given the service for only a quarter of that
Further concerns occur while placing orders
Once the order is placed and paid for i am informed that the order has been received and shortly after that it has been accepted
Updates regarding the valet making his way to pick up the order and through all this the order is declined or cancelled for various reasons such as in availability of the item or the incapacity of the restaurant to fulfill it. I am unable to understand why the confirmation was made or given to the customer when it was cancelled for these reasons. Moreover, when clearly it is not the fault of the consumer, there is no refund initiated for these cancelled orders or in fact even a replacement for the same.
Upon looking through the order records, for multiple orders two to three entries are made where one order is recorded as paid but the remaining entries have been marked as ‘payment incomplete’

Being a college student and a sound consumer who is aware of her rights, i stand to not be put through this incompetent service that is not worth my money. Zomato is scamming it’s customers for their money’s worth and their customer support is a joke.