Zomato — refund for not delivered/ wrongly delivered (order number:[protected]);

Website:

www.zomato.com

Hi team,

Need help to get refund from zomato. Have been chasing chat support but they stop responding at their wish.

Background: i have ordered food from one of the restaurant (Avoiding taking names here) in guwahati. They delivered incomplete order and few items were wrongly delivered. I have made a complaint at chat support and they arranged a con call.in con call restaurant accepted the fault. Chat support offered me refund as zomato credit, which i refused to take as i asked for money in my original wallet.

This was the time when they stopped responding.

Next day, when i again connected with them (New person now), he offered me 180inr to credit as zomato credit. When i refused to accept the resolution he made a new story that you were quite on con call and stopped responding.

Next day, a new operator started discussion with you were quite on con call and stopped responding.

I have tried reaching their customer service number but it always comes busy.

Attached are screenshot of conversation with team.

I have recently bought gold membership, and trust me i regret my decision.

Looking for early resolution.