Zomato — refund for the item not delivered.

I recently order from a restaurant named indian tadka in hadapsar, pune. The restaurant said one item out of two is not available. I said to cancel the one item and refund me back to which they said that will be done from zomato not from us. We will deliver you the said one item. I said fine. Before even getting the food delivered i contacted support team by mailing them the query to which i didn't receive any response. After that again after the food got delivered i called the hotel guy for refund to which he said that refund will be done from zomato since its an online payment. I mailed zomato again and little did they care to reply within 24 hrs. After 4mails from my side i get a reply frm there executive that the hotel guys said that order was delivered and we have sent you 2 items of the said order since one was not available we repeated the second item to 2 quantity. And which is a clear lie. They never delivered two products also they have delivered less quantity from the given items. Zomato claims to have trust in the hotel guys more than the customer even after the customer is the one who is behind them from the start before the order was received. Such a pathetic reply from zomato was not accepted that too for a user who prefers zomato more than other apps.
I would like to raise a strong complaint against zomato for lack of customer support and belief in customer. And against the hotel for misleading the customers and zomato.