Zomato — refunding

Address:	Zomato office, West Godavari, Andhra Pradesh, 534002
Website:	www.zomato.com

I have placed an order from Zomato on 19/5/19 and cancelled the order at the same time and my payment was done by the paytm wallet. I have contacted the Zomato support to initiate my refund but they are not initiating any refund amount instead of refunding my amount they deducted the full amount in the form of penalty. I need my refund amount back.