Zomato — regarding order no - [protected]

Address:

560093

Hello team,

This mail highlights the complaint regarding the service provided by your team especially in the delivery. The delivery boy came to my place not sure and gave me a call, but due to some circumstances i was unable to pick his call.
So he himself took back the delivery without informing us. We waited for a long time after which we were left with no other option other than raising a complaint.

Moreover i order food from your restaurant very often as you can check the previous history, i am using zomato from nov 2016 and place multiple order in that period.

As per your customer care so called unprofessional way to deal with your customer, he informed me that they called and due to there was no any response we have canceled the food as well as we can not return money.

You can type and check on map "jyothi clique apartment" the address is so easy and any one can reach to my place, if your delivery boy can not reach to this address so it's your problem that you don't have good delivery boy.

We order food through app because after order we can seat back and relax till food comes, and regards to address i am not staying in any village that you can reach to address.

If you are saying call is important then why we should use zomato app and google map. Kindly hire a person who can use at least google map.

As i am the regular customer usually i don't get any calls after placing order that also you can check with my all previous order.

If this issue is not resolved then i will take this to social media and media.

I hope you will understand and do the needful.

Thanks,
Pramila singh
[protected]