Zomato — service and orders

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7

I had placed an order for two cheesecake slices and I got only one. The delivery guy said he got 1 from restaurant and restaurant says they gave delivery guy 2. Frustrated I raised a complaint. Customer support wants pictures on chat ONLY. My internet was problematic and I couldn't upload. The customer care is getting impatient. I finally gave up. No other way to raise concerns. They say its policy.
Well good luck on policy. This isn't the first time I had issues. The last time the delivery guy took extra money so I uninstalled the app. No I just wont order again. Grievance redressal is painful at best. Learn something from Swiggy please. I am not going to order again from you.